Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at contact@cozyboxandco.com. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. Please include photos of the item and packaging so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Custom, personalized, and made-to-order items cannot be returned unless they arrive damaged or defective.

For hygiene and food-safety reasons, opened or used food and beverage products included in gift boxes cannot be returned.

Refunds

Once we receive and inspect your approved return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please remember that it may take some time for your bank or credit card company to process the refund.

Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.