Shipping policy

Order Processing

Orders are typically processed within 1–2 business days. Handmade and made-to-order items may require additional processing time. Any different processing time will be noted on the individual product page.

Shipping

We currently ship within the United States. Shipping rates and available delivery options are calculated and displayed at checkout.

Estimated delivery times shown at checkout begin after your order has been processed. Delivery times are estimates and may be affected by carrier delays, holidays, weather, or other circumstances outside our control.

Order Tracking

When tracking is available, you will receive tracking information after your order has shipped.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order. If you notice an error, contact us as soon as possible. Once an order has shipped, we may not be able to change the delivery address.

Lost or Damaged Packages

If your order arrives damaged, please contact us as soon as possible and include photos of the item and packaging so we can help resolve the issue.

For questions about shipping, please contact us at contact@cozyboxandco.com.